Using reference desk chat in Connections

The chat function is disabled by default but can be switched on by an administrator, by logging in to the Admin Panel (http://chilifresh.com) and going to the “Connections” tab then the “My Library widget” option. Simply tick the box for “Show reference desk chat button” and click “Update”.

A “Chat with reference desk” button then displays in the My Library section of a user's Connections homescreen. It is grayed out until someone from the Library is monitoring chat from the Admin Panel - see below.

In order for the “Chat with reference desk” button to become active (not grayed out) in the My Library section of Connections:

You must:

• Log on to the Admin Panel (http://chilifresh.com)
• Navigate to the “Chat” tab
• Go to “Respond to conversations” (if you are an administrator of your library's ChiliFresh account or a designated chat operator)

OR

• Ask your library's ChiliFresh account administrator to add you as a chat operator by going to “Manage chat operators”

Once you have done that, you will be ready to accept incoming chat requests from your patrons!

Please note:

• You must have enabled accepting pop-up windows in your browser
• You cannot accept chat from yourself (by being both in the Admin Panel and in Connections)
• See further information on chat here