1. Log on to ChiliFresh Admin panel (http://chilifresh.com), navigate to “Chat” tab
2. Open “Implement chat widget” section and add the code to the web site where you wish the chat widget to appear - on the site from which you wish the users to start chat conversations with your reference desk. Once you implement the code you should see inactive “Chat with reference desk” button - this is what shows up when there are no chat operators avaiable for accepting conversations
3. Navigate back to main page of “Chat” tab, then navigate to “Manage chat operators” section - there you should see main ChiliFresh Account administrator listed as chat operator. There you can add other chat operators that will be allowed to accept incoming chat conversations from patrons.
4. Navigate to “Respond to conversations” to start accepting chat conversations - this will make the “Chat with reference desk” button active on the page where you set it up. There you will also see if there are any patrons willing to open chat conversations OR you can start a conversation with the patron by clicking “Open chat”.

PLEASE NOTE:

• chat operators are location-based which means that you can have different chat widget for each of your locations and you can add different chat operators for different locations. If you have several chat widgets set up and you wish to add one chat operator to all of the locations, you must click “+ALL” button by the chat operator.

You must:

• Log on to ChiliFresh Admin panel (http://chilifresh.com)
• Navigate to “Chat” tab
• Open “Respond to conversations” section and keep it open
• If there will be patrons willing to talk to you, you will see them in the list, if not, it will say “No patrons currently”
• Incoming chat conversations will open up in pop-up windows, so please make sure your pop-up blocker software or plugin will allow pop-up windows

PLEASE NOTE: this page must always be kept open to receive incoming chat conversations!

Incoming conversations are being randomly distributed between chat operators online.

The chat should work on all browsers, but it has been tested in particular on Internet Explorer 6, 7, 8 and 9, Mozilla Firefox, Google Chrome and Safari - and it has been working successfully.

• Please note: you cannot be a chat operator and start a conversation with yourself from the same browser