Here are a few questions you must answer and rules to follow when submitting a feedback:

• If you notice an error on your profile - DO NOT CHANGE ANYTHING until error is diagnosed! Most often an error requires more detailed diagnostics, it cannot be determined from user's description.
• Send full screenshot (including the browser with URL) if possible, not just part of the screen where you noticed the error
• If no full screen-shot sent - what browser version and operating system was used?
• If reporting about specific OPAC and screenshot not sent - what was the exact URL in your browser at time of the error?
• In case of Connections - which user's profile (exact nickname or yourself) were you looking at when you noticed the error?
• What is the essence of the error? Comments like “it does not work” are not helpful. What does not work and how did you expect it to work?
• Describe your actions step-by-step before you noticed the error, be as specific as possible, e.g., I logged on Connections, scrolled down to “My comments” widget, clicked on user X at his last comment to go to his profile. When his profile page opened, I noticed error X..
• BE AS SPECIFIC AS POSSIBLE! Even the tiniest detail that may seem not important to you at that moment may lead to a solution of the issue.