Frequently Asked Questions - Administrators

We are rarely asked questions about the functionality of Reviews as we have built it to be very intuitive with in-built tips (shown when you hover your mouse over the red question marks that appear by key features throughout the software).

However, you'll find here some questions around issues we're sometimes asked about. If you have a question about ChiliFresh Reviews and you can't find the answer, please contact us at info@chilifresh.com or submit your question here.

For ease of reading, FAQs for library administrators are featured here, and you can find separate pages for patron FAQs and moderator FAQs.

There are four types of users of ChiliFresh Reviews:

1. Administrators - the library's ChiliFresh account holders and/or other registered users the account holder has appointed as an administrator. Additional administrators are appointed in the Admin Panel (log in at http://chilifresh.com) using the “Manage administrators” section on the “General” tab. Administrators can manage the library's ChiliFresh account, including appointing moderators, chat operators, managing registered users and, if allowed, appointing other administrators.
2. Moderators - registered users who are appointed by administrators to have permission to moderate reviews. They may be given permission to moderate reviews for a specific library or libraries, or all libraries, in a multi-library system. Additional moderators are appointed in the Admin Panel (log in at http://chilifresh.com) using the “Manage administrators” section on the “General” tab.
3. Registered users - patrons who have posted reviews after signing up for an account. Registered users choose a nickname to be shown when posting reviews, and can view all of their reviews posted previously.
4. Anonymous users - patrons who have posted reviews without registration (if your library account's settings allow that).

Having logged in to the Admin panel (http://chilifresh.com), go to the “Reviews” tab and choose “Manage moderators”. Moderators can be added or removed from all locations by clicking the “+ALL” or “-ALL” buttons.

To add or remove a moderator from a particular location, you must switch to that location using “Switch between branches/locations” on the “General” tab first. Once you have switched location (you can see the active location named at the top of the screen), you can go to “Manage moderators” on the “Reviews” tab and add or remove the moderator.

It is a URL containing the code “{ISBN}” which, when “{ISBN}” is replaced by a real ISBN, creates a link to that item on your OPAC. This URL is different for each library's OPAC (dependent on the library system supplier, and configuration of the system).

This setting is used for linking to specific items in various places throughout ChiliFresh products, e.g. from the Reviews widget, for links in social networks, or links to items in book lists.

In general, no; ChiliFresh content is a normal web-based content implemented using Javascript or API. However, there have been some cases where the local network's firewall has blocked ChiliFresh content due to general filters of third-party Javascript content. This can be easily fixed by adding “chilifresh.com” to the secure hosts in your network firewall.