We are rarely asked questions about the functionality of Reviews as we have built it to be very intuitive with in-built tips (shown when you hover your mouse over the red question marks that appear by key features throughout the software).

However, you'll find here some questions around issues we're sometimes asked about. If you have a question about ChiliFresh Reviews and you can't find the answer, please contact us at info@chilifresh.com or submit your question here.

For ease of reading, FAQs for library moderators are featured here, and you can find separate pages for administrator FAQs and patron FAQs.

If you are appointed as a moderator to any location(s), to moderate reviews you have to log on to http://chilifresh.com, navigate to the “Reviews” tab then click “Moderate reviews”. There you will see unmoderated reviews (if any) and moderation options such as accept, suspend, delete, edit, etc.

Use your judgement (or library's terms of use, or other moderation policy that may apply), to decide whether or not a review should be accepted. Then just click the relevant option:

• Accept if you want to accept the review to make it visible to patrons
• Delete to remove the review forever
• Suspend to temporarily suspend the review (e.g. to check something with a colleague or the review writer)
• Edit to edit the review before accepting it (e.g. if a minor change is needed to the language)

When a review or reviews need moderating, all relevant moderators (according to the location/s they are assigned to) receive a notification by email. The number of reviews given in the email is calculated by summing up all the reviews from all the locations the moderator is appointed to. This way, the first moderator to log on to moderate reviews will have a chance to moderate all of the reviews available to them.

There might be a couple of reasons. Firstly, check the frequency of reminders: in the Admin panel (log in at http://chilifresh.com), go to the “Reviews” tab and confirm whether reminders are set to be sent out daily, weekly, or never. Daily reviews are sent out every morning (if there are reviews to moderate), weekly reminders are sent out on Monday mornings (if there are reviews to moderate).

If your reminder frequency is set up properly, then possibly there are no reviews to moderate at the time that moderation reminders are sent out. If there are multiple moderators you will stop receiving reminders if another moderator takes care of the pending reviews.

As the notification goes to all moderators assigned to the relevant location, another moderator has probably logged on first and moderated all the reviews before you.

Yes, here's a detailed step-by-step tutorial on how to do that - click here.

Suspended reviews will not show up for users to see, but moderators/administrators can see the suspended reviews in a list and later decide on accepting them. This can be useful for suspending a review until some details are clarified.

Deleting a review irreversibly deletes it.

Suppressing a review is a feature for reviews written in another library. By suppressing a review, it will not be visible to patrons of your library, but will be available for other libraries displaying reviews. Here's a detailed step-by-step tutorial on suppressing a review - click here.

Basically, it depends on your library - there may be a special moderation or review posting policy in place. If not, you must rely on common sense - if the review uses appropriate language, if it is for the appropriate item, etc.

The “Contact user” feature is available when the review was written by a registered user; if you allow anaonymous reviews, these will show without a “Contact user” link as we do not collect their email addresses.

This happens when we do not have title/author information in our database for the item that's been reviewed. To avoid this, we encourage, but not require, customers to send us part of their bibliographic records - that way we are able to display titles for all items. To find out more on how to send us your data and in what format, click here.

Yes - for long reviews, you can add [XBR] (in capitals) in the place where the review should be split. This will add a “Read more” link at this point, with the rest of review being available after clicking the link. Reviews will soon be automatically split, but you may like to use this to set a specific point at which to break the review.

The review language is taken either from the default location language or the language used by the OPAC (depending on your OPAC version and configuration). It is used for filtering which reviews to show to your patrons - this can be configured in the Admin panel, using the “Settings” option under the “Reviews” tab.