chat:main
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chat:main [2013/03/30 05:47] georgina [Steps for setting chat up] |
chat:main [2015/03/24 06:15] (current) jposeika |
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| - an inactive (grayed out) "Chat with reference desk" button - when there are no chat operators available for accepting conversations | - an inactive (grayed out) "Chat with reference desk" button - when there are no chat operators available for accepting conversations | ||
| - an empty box ready for patrons to start chatting - when there are operators available for accepting conversations | - an empty box ready for patrons to start chatting - when there are operators available for accepting conversations | ||
| + | - If you wish to change the appearance of the widget, use the "Chat settings" option in the "Chat" tab of the Admin Panel. Here you can change the background and text colors, the text displayed (by default: "Reference desk is online" or "Reference desk is offline" as appropriate), and the frequency of sound alerts for new messages in chats. | ||
| - Still in the Admin Panel, under the "Chat" tab, use the "Manage chat operators" section to add library staff to the list of operators. | - Still in the Admin Panel, under the "Chat" tab, use the "Manage chat operators" section to add library staff to the list of operators. | ||
| - NOTE: chat operators are location-based which means that you can have a different chat widget for each of your locations and you can add different chat operators for different locations. If you have several chat widgets set up and you wish to add one chat operator to all of the locations, you must click "+ALL" button by the chat operator. | - NOTE: chat operators are location-based which means that you can have a different chat widget for each of your locations and you can add different chat operators for different locations. If you have several chat widgets set up and you wish to add one chat operator to all of the locations, you must click "+ALL" button by the chat operator. | ||
| - If you're using Connections and want the chat button to show in your My Library widget there too, [[connections:admin:refdeskchat|follow these instructions]]. | - If you're using Connections and want the chat button to show in your My Library widget there too, [[connections:admin:refdeskchat|follow these instructions]]. | ||
| - | ====== For chat operators ====== | + | ===== Chat operators: responding to chats ===== |
| - | ===== How do I respond to chat conversations? ===== | + | |
| - | You must: | + | |
| - | * Log on to ChiliFresh Admin panel (http://chilifresh.com) | + | |
| - | * Navigate to "Chat" tab | + | |
| - | * Open "Respond to conversations" section and keep it open | + | |
| - | * If there will be patrons willing to talk to you, you will see them in the list with green icon, if not, the list will be empty | + | |
| - | **PLEASE NOTE:** this page must always be kept open to receive incoming chat conversations! | + | |
| + | There are 2 ways to respond to Reference Desk Chat conversations: | ||
| - | ===== How do conversations get distributed between chat operators? ===== | + | ====Respond using ChiliFresh Chat desktop app for Windows==== |
| - | Incoming conversations are being distributed between chat operators online. | + | |
| - | ====== For patrons ====== | + | More information and download of ChiliFresh Chat desktop app [[connections:admin:refdeskchat:app|here]]. |
| - | ===== What browsers does the chat work on? ===== | + | |
| - | The chat should work on all browsers, but it has been tested in particular on Internet Explorer 6, 7, 8 and 9, Mozilla Firefox, Google Chrome and Safari - and it has been working successfully. | + | |
| + | ====Respond using ChiliFresh Admin panel (on all platforms)==== | ||
| + | To respond to chat conversations, log in to the Admin Panel (http://chilifresh.com) and go to the "Chat" tab and choose "Respond to conversations". You **must** keep this window open. | ||
| - | ====== General ====== | + | When patrons use the chat widget to start a conversation with you, you will see them appear in the list with a green icon; if there are none, the list will be empty. |
| - | * **Please note**: you cannot be a chat operator and start a conversation with yourself from the same browser | + | |
| + | Incoming chats are distributed among chat operators online. | ||
| + | |||
| + | **Please note**: you cannot be a chat operator and start a conversation with yourself from the same browser | ||
| + | |||
| + | ===== Which browsers does the chat work on? ===== | ||
| + | The chat should work on all browsers, but it has been spcifically tested on Internet Explorer 6, 7, 8 and 9, Mozilla Firefox, Google Chrome and Safari. | ||
chat/main.1364640453.txt.gz · Last modified: 2013/03/30 05:47 by georgina
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