chat:main
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chat:main [2013/03/30 06:06] georgina [Steps for setting up chat] |
chat:main [2015/03/24 06:15] (current) jposeika |
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| ===== Chat operators: responding to chats ===== | ===== Chat operators: responding to chats ===== | ||
| + | There are 2 ways to respond to Reference Desk Chat conversations: | ||
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| + | ====Respond using ChiliFresh Chat desktop app for Windows==== | ||
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| + | More information and download of ChiliFresh Chat desktop app [[connections:admin:refdeskchat:app|here]]. | ||
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| + | ====Respond using ChiliFresh Admin panel (on all platforms)==== | ||
| To respond to chat conversations, log in to the Admin Panel (http://chilifresh.com) and go to the "Chat" tab and choose "Respond to conversations". You **must** keep this window open. | To respond to chat conversations, log in to the Admin Panel (http://chilifresh.com) and go to the "Chat" tab and choose "Respond to conversations". You **must** keep this window open. | ||
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| **Please note**: you cannot be a chat operator and start a conversation with yourself from the same browser | **Please note**: you cannot be a chat operator and start a conversation with yourself from the same browser | ||
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| ===== Which browsers does the chat work on? ===== | ===== Which browsers does the chat work on? ===== | ||
| The chat should work on all browsers, but it has been spcifically tested on Internet Explorer 6, 7, 8 and 9, Mozilla Firefox, Google Chrome and Safari. | The chat should work on all browsers, but it has been spcifically tested on Internet Explorer 6, 7, 8 and 9, Mozilla Firefox, Google Chrome and Safari. | ||
chat/main.1364641601.txt.gz ยท Last modified: 2013/03/30 06:06 by georgina
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