Instead of using web version of ChiliFresh Reference Desk Chat, you can also use a more convenient way for responding to reference desk chat inquiries right from your desktop - using our ChiliFresh Chat app:

We developed this desktop app based on recommendations from librarians using ChiliFresh Chat, and it has additional notification and alert features to make sure you always know that you receive a message from your users.

To try it, you have to download the ChiliFresh Chat installer here (560KB)

You can log in to the app using your existing ChiliFresh account, and there is no need change any settings in addition to what you have. Just make sure the ChiliFresh Chat widget is implemented on your library's web site.