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--- reviews:faq-moderator [2013/03/22 10:54]
georgina [Can I suppress a review added and accepted for another library?]
+++ reviews:faq-moderator [2013/03/22 11:07] (current)
georgina [Is there a policy I need to follow when moderating reviews?]
@@ Line 30: / Line 30: @@
 Yes, here's a detailed step-by-step tutorial on how to do that - [[reviews:suppress|click here]].
+===== What is the difference between suspending, deleting, and suppressing a review? =====
+Suspended reviews will not show up for users to see, but moderators/administrators can see the suspended reviews in a list and later decide on accepting them. This can be useful for suspending a review until some details are clarified.
+Deleting a review irreversibly deletes it.
+Suppressing a review is a feature for reviews written in another library. By suppressing a review, it will not be visible to patrons of your library, but will be available for other libraries displaying reviews. Here's a detailed step-by-step tutorial on suppressing a review - [[reviews:suppress|click here]].
+===== Is there a policy I need to follow when moderating reviews? =====
+Basically, it depends on your library - there may be a special moderation or review posting policy in place. If not, you must rely on common sense - if the review uses appropriate language, if it is for the appropriate item, etc.
+===== Why do I see "Contact user" for some, but not all, reviews? =====
+The "Contact user" feature is available when the review was written by a registered user; if you allow anaonymous reviews, these will show without a "Contact user" link as we do not collect their email addresses.
+===== Why do I see item title by most reviews, but "ISBN no." for some? =====
+This happens when we do not have title/author information in our database for the item that's been reviewed. To avoid this, we encourage, but not require, customers to send us part of their bibliographic records - that way we are able to display titles for all items. To find out more on how to send us your data and in what format, [[reviews:data|click here]].
+===== Is there a way to split longer reviews? =====
+Yes - for long reviews, you can add //[XBR]// (in capitals) in the place where the review should be split. This will add a "Read more" link at this point, with the rest of review being available after clicking the link. Reviews will soon be automatically split, but you may like to use this to set a specific point at which to break the review.
+===== What is "review language" for and where does it come from? =====
+The review language is taken either from the default location language or the language used by the OPAC (depending on your OPAC version and configuration). It is used for filtering which reviews to show to your patrons - this can be configured in the Admin panel, using the "Settings" option under the "Reviews" tab.

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