We are rarely asked questions about the functionality of Reviews as we have built it to be very intuitive with in-built tips (shown when you hover your mouse over the red question marks that appear by key features throughout the software).

However, you'll find here some questions around issues we're sometimes asked about. If you have a question about ChiliFresh Reviews and you can't find the answer, please contact us at info@chilifresh.com or submit your question here.

For ease of reading, FAQs for library moderators are featured here, and you can find separate pages for administrator FAQs and patron FAQs.

If you are appointed as a moderator to any location(s), to moderate reviews you have to log on to http://chilifresh.com, navigate to the “Reviews” tab then click “Moderate reviews”. There you will see unmoderated reviews (if any) and moderation options such as accept, suspend, delete, edit, etc.

Use your judgement (or library's terms of use, or other moderation policy that may apply), to decide whether or not a review should be accepted. Then just click the relevant option:

• Accept if you want to accept the review to make it visible to patrons
• Delete to remove the review forever
• Suspend to temporarily suspend the review (e.g. to check something with a colleague or the review writer)
• Edit to edit the review before accepting it (e.g. if a minor change is needed to the language)