connections:admin:refdeskchat
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connections:admin:refdeskchat [2009/08/20 05:26] jposeika created |
connections:admin:refdeskchat [2013/03/30 05:24] (current) georgina |
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| - | ====== Responding to reference desk chat ====== | + | ====== Using reference desk chat in Connections ====== |
| - | In order for "Chat with reference desk" button to become active on "My library widget" of your patron's profiles: | + | ===== Adding reference desk chat to the My Library box ===== |
| + | The chat function is disabled by default but can be switched on by an administrator, by logging in to the Admin Panel (http://chilifresh.com) and going to the "Connections" tab then the "//My Library// widget" option. Simply tick the box for "Show reference desk chat button" and click "Update". | ||
| + | |||
| + | A "Chat with reference desk" button then displays in the My Library section of a user's Connections homescreen. It is grayed out until someone from the Library is monitoring chat from the Admin Panel - see below. | ||
| + | |||
| + | ===== Monitoring/responding to chat from Connections ===== | ||
| + | In order for the "Chat with reference desk" button to become active (not grayed out) in the My Library section of Connections: | ||
| {{:connections:admin:mylibrary.jpg|}} | {{:connections:admin:mylibrary.jpg|}} | ||
| You must: | You must: | ||
| - | * Log on to ChiliFresh Admin panel | + | * Log on to the Admin Panel (http://chilifresh.com) |
| - | * Navigate to "Chat" tab | + | * Navigate to the "Chat" tab |
| - | * Go to "Respond to conversations" if you are administrator of your library's ChiliFresh account | + | * Go to "Respond to conversations" (if you are an administrator of your library's ChiliFresh account or a designated chat operator) |
| OR | OR | ||
| - | * Ask your library's ChiliFresh account administrator to add you to chat operators list by going to "Manage chat operators" section | + | * Ask your library's ChiliFresh account administrator to add you as a chat operator by going to "Manage chat operators" |
| Once you have done that, you will be ready to accept incoming chat requests from your patrons! | Once you have done that, you will be ready to accept incoming chat requests from your patrons! | ||
| **Please note:** | **Please note:** | ||
| - | * You must have enabled accepting pop-up windows | + | * You must have enabled accepting pop-up windows in your browser |
| - | * You cannot accept chat from yourself while being both on Admin panel and on Connections | + | * You cannot accept chat from yourself (by being both in the Admin Panel and in Connections) |
| + | * See [[chat:main|further information on chat here]] | ||
connections/admin/refdeskchat.1250763993.txt.gz · Last modified: 2012/04/22 05:16 (external edit)
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